Refund policy

Returns & Exchanges

For return inquiries, contact info@shopalderrow.com.

Return Window
Alder Row accepts returns within 45 days of delivery for eligible items in original, unused condition with all original packaging.

Restocking Fee
All approved returns are subject to a 20% restocking fee deducted from the refund amount.

Return Requirements
- Item must be in original, unused condition
- Original packaging must be intact and included
- Return must be initiated within 45 days of confirmed delivery
- A return authorization must be obtained from Alder Row before shipping any item back

Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Final Sale items — clearly marked at time of purchase
- Custom or made-to-order items
- Assembled items
- Used or damaged items (damage caused after delivery)
- Items outside the contiguous United States
- International orders — all international sales are final

Claims
If your item arrives damaged or defective, you must submit a claim within 72 hours of delivery. Claims submitted after this window may not be accepted. To submit a claim, log in to your account at shopalderrow.com/pages/claims. Photos of the damage are required.

Repair-First Policy
Where possible, Alder Row will first attempt to resolve damage claims through repair or replacement parts before issuing a full replacement or refund.

Exclusions
The following are not considered defects and are not eligible for claims or returns:
- Natural variations in wood grain, stone veining, or ceramic texture
- Minor color variation due to screen calibration
- Normal wear and patina over time
- Damage caused by misuse, improper care, or unauthorized modification

Questions? Contact us at info@shopalderrow.com